FAQ

Why was my order cancelled? There are several reasons why your order may have been cancelled: - The item(s) sold out. - There is a delay in replenishment for your item(s). - We are unable to verify your billing information Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account.

We understand how important your order is, so we aim to fulfill orders as quickly as possible. However, if you still want to cancel your order, you can email us at care@lotik.in. I placed an order, but never received a confirmation email.

1) We offer free returns and exchanges within 7 days. 2) Exchanges must be requested within 7 days of item delivery. 3) Only size exchanges for the same item are allowed. 4) Only one exchange is available per item. 5) Sale and promotional items are not eligible for returns, exchanges or refunds. 6) Items not meeting the acceptable conditions listed in the Return Policy will be denied.

we strive to ensure your complete satisfaction with our eco-chic comfort wear. If you need to make an exchange or return, follow these simple steps: 1. **Eligibility Check**: Ensure the item is eligible for return or exchange. Items must be in their original condition, unworn, and with all original tags attached. Returns or exchanges should be requested within 7days of purchase. 2. **Contact Us**: Send an email to our customer service team at support@lotik.com with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. Our team will respond promptly with further instructions. 4. **Processing**: Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, we will process your exchange or issue a refund to your original method of payment within 7-10 business days. 5. **Notification**: You will receive an email confirmation once your return has been processed or your exchange item has been dispatched. For any additional questions or assistance, feel free to reach out to us at support@pajamasandclothi1.com. Your comfort and satisfaction are our top priorities.

we strive to ensure every item meets our high standards of eco-chic comfort, but we understand that sometimes things can go wrong. If you have received a damaged item, please follow these steps to ensure a smooth resolution: 1. **Contact Us**: Reach out to our customer service team within 7 days of receiving the damaged item. You can contact us via our support email at support@lotik.com or call us at 8976824668 2. **Provide Details**: Make sure to include your order number, a description of the damage, and clear photos of the damaged item. This information is crucial for our team to quickly assess the issue. 3. **Return Process**: Once we review your submission, our customer service team will provide you with a return authorization number and instructions on how to return the damaged item. Please follow these instructions carefully to avoid any delays. 4. **Replacement or Refund**: After we receive the damaged item, we will promptly process your request. Depending on your preference and our stock availability, we will either send you a replacement or issue a full refund. Our goal at lotik is to ensure that you are completely satisfied with your purchase. We appreciate your understanding and cooperation in resolving this matter.

At Lotik, we strive to ensure complete customer satisfaction. However, we generally do not refund shipping fees unless the return is a result of our error, such as sending the wrong item or a defective product. If you need to return an item under such circumstances, please contact our customer service team with your order details, and we will guide you through the process, including any applicable shipping refunds. Our goal is to provide eco-chic comfort for the modern woman with a hassle-free shopping experience.

please don't hesitate to contact our customer support team. We're here to assist you and can be reached by sending an email to care@lotik.in